Definitions

"Non-Personal Information" is any not personally identifiable information, which can be found through the use of our Website in a web browser.

"Personal Information" is non-public information that is personally identifiable and obtained in connection with providing a product or service to you. It may include information such as your name, address, phone number, social security number, financial information, and other related information you provide to us.

Our commitment to your privacy

This Privacy Policy tells you what types of Personal Information we may collect from you, how we may share this information, and how you can limit our sharing of your information.

TFX is committed to the security and privacy of all our clients. We take your privacy seriously, and we will work with you to ensure that you have an enjoyable experience in completing your tax returns and that you do so in a safe and secure online environment.

TFX is committed to respecting your privacy and recognize the need for appropriate protection and management of your Personal Information.

Our commitment to your privacy

This Privacy Policy tells you what types of Personal Information we may collect from you, how we may share this information, and how you can limit our sharing of your information.

Taxes for Expats (herein referred to as TFX) is committed to the security and privacy of all our clients. We take your privacy seriously, and we will work with you to ensure that you have an enjoyable experience in completing your tax returns and that you do so in a safe and secure online environment.

TFX is committed to respecting your privacy and recognizing the need for appropriate protection and management of your Personal Information.

Links to other websites

Our Website may contain links to other websites that are not under our control. These websites may have their own policies regarding privacy. We have no control of or responsibility for linked websites and provide these links solely for the convenience and information of our visitors. You access such linked Websites at your own risk. These websites are not subject to this Privacy Policy. You should check the privacy policies, if any, of those individual websites to see how the operators of those third-party websites will utilize your personal information.

What information we may collect

Generally, our customers can visit our Website without providing or revealing any Personal Information. We receive and store certain types of information whenever visitors interact with our Website. We may track the Internet domain address from which our visitors visit our Website and analyze this data for trends and statistics. Unless a visitor to our Website voluntarily provides Personal Information to us, each individual customer remains anonymous.

When you register for our services, we will receive and store certain Personal Information that our visitors enter when visiting our website or provide to us in email or other communications. For instance, we collect the information you provide to us when you buy our services or send an email to us. This information may include your name, address, telephone number, social security number, credit card information, birth date, gender, occupation, marital status, email address, and other similar personal or preference data that you provide to us that is relevant to your tax return. Whether or not you provide such information to us is completely your own choice. However, you understand that due to the nature of our Website and services, we cannot provide services to you if such information is not provided.

How we use your information

We use the Personal Information you provide for providing you with services – preparing and filing tax returns. This can include completing Internal Revenue Service and other governmental forms on your behalf using such information and transmittal of such forms to the Internal Revenue Service of other such governmental entities.

We may share information that we have collected with governmental agencies and other organizations assisting us in fraud prevention or for investigative purposes. We may do so when permitted or mandated by law; trying to protect against or prevent fraud; attempting to prevent unauthorized or improper transactions; or investigating fraud or improper conduct that has already taken place. Your Personal Information is never provided to any agency or organization for marketing or any other unrelated purposes.

Finally, if some or all of the business assets of our company are sold or transferred, we generally would transfer the corresponding information regarding our customers and visitors to the purchaser. We also may retain a copy of that information.

Your rights

TFX aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Information.

Whenever made possible, you can update your Personal Information directly within your account settings section. If you are unable to change your Personal Information, please contact us to make the required changes.

If you wish to be informed what Personal Information we hold about you and if you want it to be removed from our systems, please contact us.

When contacted, TFX has 1 month to comply with any of these requests without charge to you. However, there are grounds for TFX to charge for relevant administrative costs if it can be demonstrated that the request is “manifestly unfounded or excessive”.

You have the right to data portability for the information you provide to TFX. You can request to obtain a copy of your Personal Data in a commonly used electronic format so that you can manage and move it.

Please note that we may ask you to verify your identity before responding to such requests.

Changes to your information

You may update your registered Personal Information at any time. This includes your name, password, email, and postal address. You may also manage your mailing preferences and email formats. If at any time you would like us to update your Personal Information or remove you from our email or postal mailing lists, or if you need assistance with the modification of your information, send us an email with your request.

Protecting your child’s privacy

Our Website is not designed for use by anyone under the age of 18 (children). We do not verify the age of our users nor do we have any liability for verifying a user’s age. If you are under the age of 18, please do not attempt to use our Website. If you are a parent or guardian and believe your child is using our Website, please contact us. If children submit information to us and we know that the individuals submitting the information are indeed children, we will delete the information as soon as we discover it, we will not use the information for any purpose, and we will not disclose the information to third parties.

Our email policy

By providing your email address through any form on our website, you consent to receive informational and marketing emails from us, which may include updates on upcoming promotions, deadlines, and our products and services. TFX fully complies with the federal CAN-SPAM Act. You can always opt out of receipt of further email correspondence from us. We will not sell, rent, or trade your email address to any unaffiliated third-party. We believe that your email address is personal and should be kept that way.

Our security policy

Because we all benefit from secure online shopping, we have taken steps to build and manage a system that you can use with confidence. We use sophisticated encryption and authentication tools to protect the security of the Personal Information that you share with us. If sensitive data is collected through this Website, we will encrypt your Personal Information before it travels over the Internet using industry standards for secure online transactions. The Personal Information you provide to us is preserved behind a firewall, instead of being directly connected to the Internet. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. Once we receive your transmission, we have appropriate security measures in place within our physical facilities to protect against the loss, misuse, or alteration of the Personal Information you have provided to us.

We urge you to keep your password for our Website in a safe place and not divulge it to anyone. Also remember to sign off your account and close your browser window when you have finished your visit to our Website. This is to ensure that others cannot access your account, especially if you are sharing a computer with someone else or are using a computer in a public place such as a library or Internet cafe.

Payments

We provide paid services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

Analytics

We may use third-party Service providers to monitor and analyze the use of our service.

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/

Other 3rd party services we may use

Amazon web services (AWS): https://aws.amazon.com/compliance/gdpr-center/.

Behavioral remarketing

TFX uses remarketing services to advertise on third party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimize and serve ads based on your past visits to our Service.

Google AdWords remarketing service is provided by Google inc.

You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: https://myadcenter.google.com/customize.

Google also recommends installing the Google Analytics Opt-out Browser Add-on – https://tools.google.com/dlpage/gaoptout – for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/

Facebook – Facebook remarketing service is provided by Facebook Inc. You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/164968693837950.

To opt-out from Facebook’s interest-based ads follow these instructions from Facebook: https://www.facebook.com/help/568137493302217.

Facebook adheres to the Self-Regulatory Principles for Online Behavioral Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA http://www.aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada https://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.eu/, or opt-out using your mobile device settings.

For more information on the privacy practices of Facebook, please visit Facebook’s Data Policy: https://www.facebook.com/privacy/explanation.

Cookies

Our Website may send a "cookie" to your computer. A cookie is a small piece of data that is sent to your browser from a web server and stored on your computer's hard drive. A cookie cannot read data off your hard disk or read cookie files created by other sites. Cookies do not damage your system. We use cookies to identify which areas of our site you have visited, so the next time you visit the site, we can better personalize the content that you see on our Website. Most browser software can be set to reject Cookies. However, if you reject our Cookies, certain functionality on our Website may not work correctly or at all. We do not place Personal Information in Cookies.

California residents: your California privacy rights

Under the California Consumer Privacy Act of 2018 ("CCPA"), California residents have certain rights around TFX's collection, use, and sharing of their personal information.

TFX does not sell your personal information and will not do so in the future without providing you with notice and an opportunity to opt-out of such sale as required by law. Similarly, we do not offer financial incentives associated with our collection, use, or disclosure of your personal information.

If you are a resident of California, you have the right to request to know what personal information has been collected about you and to access that information. You also have the right to request the deletion of your personal information, though exceptions under the CCPA may allow TFX to retain and use certain personal information notwithstanding your deletion request.

You may send your request by email to [email protected]. We will not discriminate against you for exercising your rights under the CCPA. An agent may submit a request on your behalf, but you must verify that your agent is authorized to do so.

Separate from the CCPA, California's Shine the Light law gives California residents the right to ask companies what personal information they share with third parties for those third parties' direct marketing purposes. We do not disclose your personal information to third parties for the purpose of directly marketing their goods or services to you unless you request such disclosure. If you have any questions regarding this policy or would like to change your preferences, you may contact us at the address listed above.Website may not work correctly or at all. We do not place Personal Information in Cookies.

Nevada residents: your Nevada privacy rights

Nevada law (SB 220) requires website operators to provide a way for Nevada consumers to opt-out of the sale of certain information that the website operator may collect about them. TFX does not sell your personal information to third parties as defined in Nevada law, and will not do so in the future without providing you with notice and an opportunity to opt-out of such sale as required by law. If you have any questions regarding our data privacy practices or our compliance with Nevada data privacy law, please contact us at [email protected].

European residents: your privacy rights and international data transfer

If you are a European Resident, you have the right to access your personal data, and the right to request that we correct, update, or delete your personal data. You can object to the processing of your personal information, ask us to restrict the processing of your personal information, and request portability of your personal information. Similarly, if we have collected and processed your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent. TFX provides you with a reasonable means to view and change your profile information and you can opt-out of marketing communications at any time by clicking on the "unsubscribe" or "opt-out" link in the marketing emails we send you or in your account settings. If you have any questions or comments about the processing of your personal information, you may contact us.

For European Residents, please note that the personal information we obtain from or about you may be transferred, processed, and stored outside of the EEA or Switzerland for the purposes described in this Privacy Policy, including in the United States of America. We take the privacy of our users seriously and therefore take steps to safeguard your information, including ensuring an adequate level of data protection in accordance with E.U. standards in effect as of the date of this Privacy Policy. These steps include the use of the European Commission's Standard Contractual Clauses for transfers of personal information between our group companies, which require all group companies to protect personal information they process from the EEA in accordance with European Union data protection laws. We have implemented similar appropriate safeguards with our third-party service providers and partners and further details can be provided upon request.

Changes to our privacy policy

From time to time, our privacy and security practices may change. If we modify our Privacy Policy, in whole or in part, to address these changes, we will indicate when such changes are made by changing the "Last updated" date at the beginning of this Privacy Policy. Those changes will be effective as of the Last Updated date. The new policy will apply to all current and past users of our Websites and will replace any prior policies that are inconsistent. We may change or add to this Privacy Policy, so we encourage you to review it periodically.

Questions about our privacy policy

To help us improve our privacy and security policies and practices, please send us your questions and feedback using the details listed on the Contact us page of our Website.